Acceptance of our terms
Welcome to Ktmstores.com Terms and Conditions for use. Please select the relevant terms and conditions from the list of Ktmstores sites below. This legal notice applies to the contents of the website under the domain name https://ktmstores.com(“Websites”)
Please read all the terms and condition very carefully if you don’t agree in these terms and conditions at any time please don’t visit our website.
1. International Customers
If goods are being ordered from outside of the UK, import duties and taxes may be incurred once your goods reach their destination. Ktmstores is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the goods are being imported.
Please be aware that goods may be inspected on arrival at port for customs purposes and Ktmstores cannot guarantee that the packaging of your goods will be free from signs of tampering.
Subject to the exceptions in third party intellectual Property of these Terms and Conditions, all content included on the website, unless uploaded by users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Ktmstores , our affiliates or other relevant third parties.
By continuing to use the website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
You may not reproduce, copy, distribute, store or in any other fashion reuse material from the website unless otherwise indicated on the website or unless given express written permission to do so by Ktmstores.
Third Party Intellectual Property
Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
6.2 You may not reproduce, copy, distribute, store or in any other fashion reuse such material unless otherwise indicated on the website or unless given express written permission to do so by the relevant manufacturer or supplier.
Use of Communications Facilities
When using the enquiry form or any other system on the website you should do so in accordance with the following rules:
-You must not use bad and unacceptable language;
-You must not submit content that is unlawful or otherwise objectionable. This includes, but is not limited to, content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
-You must not submit content that is intended to promote or incite violence;
-You must not impersonate other people, particularly employees and representatives of Red Rickshaw or our affiliates; and
-You must not use our system for unauthorised mass-communication such as “spam” or “junk mail”.
– You acknowledge that KtmStores reserves the right to monitor any and all communications made to us or using our system.
-In order to purchase goods on this website and to use the similar facilities you are required to create an account in Ktmstores.com which will contain certain personal details and payment Information which may vary based upon your use of the website and we may not require payment information until you wish to make a purchase. By registering an account for this service you represent and warrant that:
– All information you submit is accurate and truthful;
-You have permission to submit payment Information where permission may be required; and
-You will keep this information accurate and up-to-date.
-Your creation of an account is further affirmation of your representation and warranty. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.
-Your email address is essential in order for us to be able to supply you with important information such as order confirmations, and changes to the service. By registering with Ktmstores , you accept that your email address may be used to supply you with such information.
– It is recommended that you do not share your account details, particularly your username and password. KtmStores accepts no liability for any losses or damages incurred as a result of your account details being shared by you. If you use a shared computer, it is recommended that you do not save your account details in your internet browser and it is your responsibility to keep your password secure.
– If you have reason to believe that your account details have been obtained by another without consent, you should contact Ktmstores immediately to suspend your account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled up until the point that they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, Ktmstores accepts no liability or responsibility and you should make contact with the carrier detailed in the purchase Information.
Delivery will be made to the address specified by the customer when completing the online order form.
The costs of delivery will be as displayed to you on our website.
Ktmstores will notify you by way of email when your goods are to be dispatched to you,
If there is no one to receive the grocery delivery at the specified address at the time of your scheduled delivery, we reserve the right to return your order to our store and to charge a delivery charge for re-delivery.
If Ktmstores receives no communication from you, within 24 hours of delivery, regarding any problems with the goods, you are deemed to have accepted and received the goods.
Delivery is done by our delivery partners (For example Royal Mail, UPS, DHL, Hermes)
Ideally, we aim to resolve any complaints you may have within a timescale of fourteen working days. If this is not possible because a full investigation has not yet been completed, a progress report will be sent to the complainant.